Key Engineer Agentic AI Developer - MS Copilot Studio

About the Role:

As an Agentic AI Developer specializing in Microsoft 365 Copilot and knowledge platforms, you will play a critical role in designing, configuring, and building the AI agent, search, and persona-based experience of the Polyphonic Data System. You will collaborate closely with the program lead, governance document authors, the Data Literacy Academy team, and engineering teams to deliver a Copilot-based agent that understands a large, connected governance document estate. Your work will span agent configuration, RAG implementation, content architecture, dependency visualization, and document lifecycle workflows, with a strong emphasis on accuracy, citation integrity, and platform-agnostic design.

General Responsibilities

• Collaborate with the program lead, governance document authors, and engineering teams to understand platform requirements and agent behavior expectations
• Analyze governance documentation, requirements, and technical specifications to create clear, accurate, and well-cited agent configurations
• Design, configure, and maintain Copilot agents covering functional and persona-based aspects of the platform
• Implement comprehensive RAG strategies to validate answer accuracy, citation reliability, and security of grounded responses
• Develop and maintain content architecture, metadata, and taxonomy with appropriate chunking and tagging to support AI consumption
• Plan, execute, and analyze search relevance tuning and agent quality measures to assess accuracy, adoption, and user feedback
• Identify, document, and report agent quality issues with detailed evidence, logs, and remediation recommendations
• Work closely with product, engineering, and governance stakeholders to anticipate and support upcoming platform changes
• Develop and maintain reusable agent configurations, runbooks, and documentation, focusing on efficiency, portability, and quality gates
• Communicate actively with stakeholders to clarify requirements, review designs, and verify implementations
• Maintain organized and traceable configuration artifacts, prompts, and runbooks, ensuring compliance with governance and audit standards
• Proactively identify risks, elevate critical issues, and suggest mitigation strategies to ensure high-quality, compliant deployments
• Participate actively in Agile ceremonies, including stand-ups, sprint planning, retrospectives, and backlog grooming

Technical Responsibilities

• Design, implement, and maintain declarative and custom agents in Microsoft Copilot Studio and Microsoft 365 Copilot, grounded on SharePoint libraries, Agile QMS copies, and partner SharePoint sites
• Write and tune agent instructions, topics, actions, and knowledge sources so answers remain accurate, cited, and consistent across audiences
• Configure persona-specific agents or behaviors for commercial, functional, engineering, customer, and auditor audiences
• Build retrieval-augmented generation (RAG) patterns where Copilot alone is insufficient, using Azure AI Search, Azure OpenAI/Azure AI Foundry, or Microsoft Graph connectors
• Enable on-demand generation of PowerPoint, Word, Excel, and PDF outputs from platform content using approved brand templates
• Apply Microsoft Purview sensitivity labels, permissions, and data loss prevention controls so the agent only surfaces content each user is authorized to see, supportin