Operations Manager

Job Description

This is a first-line, hands-on people leadership role supporting a local team of a global operation. The focus is on day-to-day execution, prioritization, coaching, and performance support to deliver timely, high-quality client solutions. 

Shift: Monday–Friday, 1:00 pm – 10:00 pm

 

Job Responsibilities:

• Provide daily guidance, prioritization, and support to Presentation Specialists to ensure processes and methodologies are followed
• Track work in progress and team coverage; monitor core metrics (demand vs. capacity) and escalate risks/issues to management
• Support onboarding and training; provide ongoing feedback and coaching to drive quality and timeliness
• Ensure adherence to HR/Compliance and departmental policies and procedures, including health & safety guidelines
• Foster a positive, inclusive team environment; remove blockers and drive rapid resolution for clients
• Identify improvement opportunities and support implementation in partnership with management and global partners

Required Qualifications, Skills and Capabilities:

• Bachelor’s degree
• Advanced English
• 10+ years of relevant operations/service delivery experience
• Proven experience leading a team is required.
• Strong communication, organization, and problem-solving skills
  
   

Preferred Qualifications:

• Exposure to KPI tracking and basic workforce planning

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.