Senior Application Support & Maintenance

This is us At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development.

This is the job
In Argentina (100% Remote) within the Life Sciences & Pharmaceutical industry , we are actively seeking a Application Support & Maintenance to strengthen our global delivery team. In this role, you will ensure the operational stability, maintenance, and continuous improvement of mission-critical applications supporting core manufacturing, packaging, and supply chain operations.

This is the team You will become a vital member of a cross-functional, multicultural team of technical experts and service delivery specialists. Your primary responsibility will involve providing advanced L2/L3 application support, managing deployment packages, resolving complex technical incidents, and maintaining systems in a validated state under strict GxP standards. Here you will have the opportunity to make a meaningful contribution to global technological solutions while advancing your career within the life sciences IT domain.

This is you

• English Proficiency (Mandatory / Excluyente): Advanced to Fluent verbal and written English communication skills (C1/C2 or equivalent), required for daily autonomous interaction with global stakeholders and technical teams worldwide.

• Pharmaceutical / Life Sciences Domain: Minimum of 3+ years of experience working in manufacturing, packaging, engineering, or supply chain environments within the Pharma or Life Sciences industry.

• Traceability & Shop-Floor Systems: Hands-on experience with systems related to MES (Manufacturing Execution Systems), Serialization/Track & Trace, Label Management (layouts, printers, design), Barcode Tracking, or Supply Chain Control.

• Regulatory & Quality Standards: Solid working knowledge of GxP regulations, Good Documentation Practices (GDP), and Computer Systems Validation (CSV) lifecycle principles.

• Technical & Infrastructure Stack:

  • Strong background with MS Windows Server (2016+) and MS SQL Server (2016+) including query analysis, data maintenance, and troubleshooting.

  • Experience administering middleware and application servers (e.g., Red Hat JBoss EAP, Apache Tomcat, or IIS) and handling interface protocols (XML, SOAP UI, REST).

• ITSM & Support Operations: Proven experience in L2/L3 application lifecycle management, incident/problem resolution, and change management workflows (ITIL / ServiceNow).

• Professional Background: Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent practical experience) with 5+ years of overall IT experience.

• Language Proficiency: Advanced verbal and written English communication skills for direct collaboration with international stakeholders.

Nice-to-have skills:

• Direct experience with Rockwell Automation FactoryTalk ProductionCentre / MES PharmSuite.

• Practical knowledge of Kubernetes, containerized environments, or Cloud solutions.

• Automation and scripting capabilities (PowerShell, Bash, or Python).

• ITIL Foundation (v3/v4) certification.

This is your role

• Deliver reliable IT services across all solution lifecycle phases (Deployment, Operations, Maintenance, and Continuous Improvement).

• Deploy application packages from vendors through formal Change Management processes.

• Troubleshoot and resolve technical and functional P1–P4 incidents within established SLAs, leading Root Cause Analysis (RCA).

• Execute database queries, datafixes, and configuration adjustments to ensure uninterrupted shop-floor operations.

• Maintain systems in a fully validated GxP state, adhering strictly to CSV policies and documentation standards.

• Coordinate with infrastructure teams, software vendors, and cross-functional plant stakeholders to resolve complex interface and platform dependencies.

• Ensure accurate ticket tracking and documentation management in ServiceNow (SNOW).