Customer Retention Representative

Launch Your Next Successful Chapter with Veta Virtual!

Competitive Salary in USD | 100% Remote | Performance Incentives | Customer Facing Revenue Role

Veta Virtual is hiring a Customer Retention Representative for one of our high growth clients in the fintech and cryptocurrency industry. This is not a passive customer support role. This is a revenue generating, relationship driven position for someone who is persuasive, energetic, and genuinely enjoys connecting with people over the phone. You will be the voice that brings inactive customers back, reignites their interest, and reminds them why they chose this platform in the first place.

Your Role

As a Customer Retention Representative, you will work directly within our client's retention team, reaching out to inactive customers by phone and text to re engage them with a leading cryptocurrency kiosk platform. You will use consultative selling techniques, handle objections with confidence, and use incentives and promotions to bring customers back to active status. Your success will be measured in real, trackable revenue recovered from customers who had drifted away. Your day to day will involve:

• Conducting high volume outbound outreach to hundreds of existing customers daily by phone, with targeted text follow ups to maximize re engagement.
• Identifying the right customers to target through data analysis and critical thinking, prioritizing outreach based on transaction history, inactivity, and revenue potential.
• Engaging customers in meaningful, consultative conversations centered on the value and benefits of returning to the cryptocurrency kiosk platform, meeting them where they are and addressing their specific hesitations.
• Educating customers on available products, value added services, and customer benefits, explaining clearly how the platform works for both new and experienced users.
• Handling objections, competing offers, and customer concerns with confidence, empathy, and a solutions-oriented approach that builds trust and drives action.
• Using a broad range of sales strategies and marketing tools, including discount codes, promotions, and incentive programs, to create urgency and close re engagement conversations effectively.
• Identifying trends and revenue opportunities within the existing customer base to help drive growth in per-customer average revenue over time.
• Maintaining accurate activity logs and customer interaction records in CRM tools so every outreach, follow up, and outcome is properly documented.

What You'll Need

• Demonstrated ability to influence decisions and drive outcomes through consultative, relationship based selling, guiding a conversation without being pushy.
• Strong verbal communication and phone presence, with the confidence and professionalism to adapt tone to different audiences.
• Proven track record of managing diverse customer relationships and consistently meeting or exceeding revenue or retention goals.
• Ability to explain complex or unfamiliar topics, like cryptocurrency and blockchain, in simple and compelling terms for a wide range of audiences.
• Experience handling objections and competing offers with composure, empathy, and a solutions-first mindset.
• Highly self motivated and goal oriented, holding yourself to a high standard without needing close supervision.
• Comfortable working in a high-volume, fast-paced, entrepreneurial environment where priorities shift and adaptability is key.
• Able to work independently and stay productive in a fully remote setting without losing momentum or accountability.
• Comfort and proficiency using AI tools to support research, scripting, and daily productivity is a strong plus.
• Bonus: basic knowledge of cryptocurrency, blockchain, or how crypto kiosks work.
• Bonus: genuine passion for fintech, digital currency, and the future of financial technology.
• To be considered for this role, you must be currently based in Latin America (LATAM) or Europe.

What We Offer

• Competitive salary in USD, paid consistently every month, no matter where you are.
• Performance based incentives, your results are recognized and rewarded directly.
• 15 paid vacation days per year plus all U.S. federal holidays.
• 100% remote, work from anywhere in LATAM or Europe with a professional home setup.
• A fast paced, high growth environment at the forefront of the global fintech and cryptocurrency industry, where your conversations directly drive company revenue.
• A collaborative, high trust culture through Veta Virtual and our client, where your performance is celebrated and your growth is taken seriously from day one.