Health Senior Engagement Ambassador

Job Summary

Industry/Sector Not Applicable. Specialism Managed Services. Management Level Senior Associate.

Join our Acceleration Center Buenos Aires and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services- solving real client challenges through connected collaboration.

As a Healthcare Professional - Engagement Ambassador, you will play a pivotal role in delivering risk management solutions within our Advisory practice. As a Senior Associate, you will utilize your professional skills to navigate complex situations, mentor junior team members, maintain professional standards, interpret data to inform insights, and develop a deeper understanding of the business context.

Your role will involve managing HCPs, HCOs, patients and pharmaceutical stakeholders pre-and-post engagement, addressing external expert onboarding challenges, handling complex inquiries, conducting contract reviews, supporting client service engagements, enhancing compliance processes, engaging with healthcare clients, developing master agreements, confirming adherence to compliance standards, facilitating active listening and feedback sessions.

Responsibilities

• Managing HCPs, HCOs, patients and pharmaceutical stakeholders both pre-and-post engagement, providing high-quality, white-glove interactions.
• Addressing external expert onboarding challenges, supporting the issuance of contracts as needed, and facilitating redline requests and escalations.
• Handling complex external expert inquiries with a high degree of care and follow through, supporting invoice/payment queries and answering business owner questions.
• Conducting contract reviews and handling confidential information with discretion.
• Supporting client service engagements by providing compliance oversight and advisement.
• Utilizing business ethics to guide decision-making and maintain professional standards.
• Collaborating with teams to enhance compliance processes and mitigate risks.
• Engaging with healthcare clients to understand their compliance needs and provide tailored solutions.
• Developing and maintaining master agreements to support client objectives.
• Confirming adherence to compliance standards and industry regulations.
• Facilitating active listening and feedback sessions to improve client relationships.

Required Qualifications

• At least a Bachelor's degree.
• At least 3 years of experience in life science meetings and events, pharmaceutical, device or healthcare setting working with HCPs, HCOs or patients.
• Understanding of HCP engagement compliance and regulatory environment both domestically and internationally.
• Oral and written proficiency in English required.

Preferred Qualifications

• Familiarity with advanced Excel, HCP engagement software, and CRMs.
• Demonstrating proficiency in compliance advisement and oversight.
• Handling confidential information with discretion and business ethics.
• Reviewing contracts and mitigating contractual risks effectively.
• Navigating complex healthcare environments with managed services experience.
• Building meaningful client connections in health services.
• Utilizing critical thinking to analyze complex risk management scenarios.
• Developing a deeper understanding of healthcare industry dynamics.

Equal Opportunity Statement

All qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability; neurodiversity; sexual orientation; gender identity or expression; marital; or any other status protected by law. PwC is proud to be an inclusive organization and equal opportunity employer.

Travel Requirements: Not Specified.