People Program Specialist

About Belong

We didn't build a better property management company. We replaced the need for one.

Belong is the operating system for rental homeownership. One system that runs rent, maintenance, finances, residents, and visibility end to end. Not a person juggling disconnected tools. A system that gets smarter every single day, with every home we add.

We've survived Covid, the tech crash, and the toughest capital markets cycle in a generation. We are backed by Andreessen Horowitz and GGV Capital. We are growing fast, we are AI-first, and we are building something that has never existed before.

Our 200+ Belongers are strong, curious, and unreasonably ambitious. If you want a passive role at a company that's okay with average, this is not it.

The Role

Every home Belong lists needs someone standing in it on a Saturday afternoon, making a stranger imagine their next home. That person is a Home Coordinator.

Finding them, training them, and keeping that network running across every market we operate in is this job.

You will own the Home Coordinator network end to end: sourcing, screening, onboarding, training, scheduling coverage, and holding the bar on quality. This is the function Tour Operations built to get every listed home seen and loved, and we are scaling it.

What You'll Own

Coordinator Pipeline

You recruit and build a pipeline of Home Coordinators across every market Belong operates in. The network stays large enough that every actively listed home has a coordinator available within two days of listing. When the pipeline thins, you already know it and you are already fixing it.

Onboarding and Training

You screen, interview, and onboard new coordinators. You train them on tour standards: collecting attendance and interest on every guest, completing the tour record within 24 hours, and escalating concerning feedback the same day it comes up. The standard is yours to define and yours to enforce.

Weekly Coverage

Every actively listed home needs an Open Home tour scheduled, ideally landing Friday through Sunday. You make sure someone is there to run it. Coverage gaps are not someone else's problem. They are yours.

Performance Monitoring

You monitor coordinator performance day to day, catching gaps before they become missed tours, and following up directly when standards slip. You do not wait for a report to tell you something is wrong. You are already watching.

Network Scaling

As Belong expands into new markets, you build the sourcing channels and referral pipelines that keep pace with growth. Every new market is a new network to build from scratch. You know how to do that and you do not need to be told where to start.

Cross-Functional Partnership

You partner with Leasing Operations and Resident Growth so every coordinator walks into a tour with what they need: access guidelines, home context, and the standard Belong expects at the door.

Requirements

What We're Looking For

On Experience

• Experience recruiting, staffing, or managing a distributed or gig workforce. You have built a network of independent workers and kept it running under pressure.
• Background in real estate, hospitality, or high-volume field operations is a strong plus.
• Comfortable owning a metric, coverage, time-to-fill, tour completion rate, and building the process to hit it without waiting to be told how.
• Buenos Aires-based and ready to be on-site. This is not a remote role. Belong runs in person, by design.
• Fluent in English and Spanish. This role works with coordinators and teams across US markets.

On Mindset

• You treat a network of independent coordinators as a system to build, not a list of names to manage.
• You are intense, resourceful, and honest the moment something is not working.
• You do not wait for direction. When coverage is thin, you are already sourcing. When a coordinator misses the standard, you are already following up.
• You build processes that scale. The network you leave behind is stronger than the one you inherited.

Why This Role Matters

The tour is where a prospective Member decides whether a home could be theirs. It is the most important moment in the Member Journey and it depends entirely on having the right person standing in that home at the right time.

The People Program Specialist is the structural defense against a missed tour. The network you build, the coordinators you train, and the coverage you own do not stay in this role. They reach every home Belong lists, every Member who walks through a door, and every market Belong enters.

As Belong grows, the systems you build become a competitive advantage. A coordinator network that scales itself, a pipeline that never runs dry, and a quality bar that holds even when you are not watching.

Benefits

Why Belong

For every person who joins this network, we talk to twenty or thirty. Our acceptance rate is lower than Harvard's. We are organized like a competitive team, and we are looking for someone who wants to build the machine, not just staff it.

You work inside a company that is changing how housing works in the United States. The problems are real, the pace is real, and the ownership is real.

Growth paths from this role include Tour Operations Lead and cross-functional people operations leadership. Those paths are real, earned through performance, and available to anyone who builds the track record here.

If that's you, we want to hear from you.