Legal Counsel - Servicing Operations

Join the Legal team who supports the CCB Operations Innovations and Product Transformation space to help drive us to the future.

Shape the Future of Customer Innovation—From the Inside

Ready to be at the intersection of cutting-edge technology and strategic risk management? As a member of our team, you'll be an advisor for two of CCB Ops’ most dynamic business areas—providing mission-critical counsel as they push boundaries and scale innovation.

What You'll Impact:

Servicing Operations– Advise the frontline teams connecting millions of customers to their everyday banking needs across cards, checking, savings, and auto loans. Real people, real stakes, real-time decisions.

Voice Product & Contact Center Platform– Guide the architects building next-generation global contact center infrastructure. Think AI, omnichannel integration, and transformative tech that redefines how customers interact with the firm—anytime, anywhere, through any channel.

Why This Role Stands Out:

• High visibility, high impact – You'll work on innovative strategies that directly shape how the business grows and adapts
• Diverse legal challenges – From regulatory compliance to emerging tech risks, no two days look the same
• Trusted partnership – Serve as second chair to senior counsel while building your expertise in a fast-paced, forward-thinking environment

If you're looking to move beyond routine legal work and dive into the future of financial services, let's talk.

Job Responsibilities

• Be embedded where it matters – Deliver real-time legal support directly to product teams using agile methodologies, moving at the speed of business
• Spot issues before they become problems – Research and assess emerging legal risks, then craft strategic opinions that keep innovation on track and the firm protected
• Build your internal network – Partner across Legal, Compliance, and Risk to develop smart, coordinated advice that balances opportunity with sound judgment
• Communicate with impact – Translate complex legal concepts into actionable guidance for stakeholders at every level—whether through live sessions, emails, formal memos, or agile tools like Jira
• Create the playbook – Develop foundational legal guidance and frameworks that teams will rely on long after you've drafted them
• Stay ahead of the curve – Monitor market trends and analyze innovative tech strategies so your advice is informed by what's happening now—and what's coming next
• Drive transformation – Play an active role in CCB Legal's agile evolution, helping shape how modern legal teams operate in a fast-moving business environment

Required Qualifications, Capabilities, Skills

• J.D. degree or equivalent, and licensed to practice law and a member in good standing in in the state/jurisdiction in which the position is based or otherwise in compliance with the in-house counsel registration rules of that state/jurisdiction
• At least three years of experience practicing law post-J.D.
• Work effectively with a diverse group of stakeholders through persuasion, motivation, and leadership
• Solve problems with collaboration, creativity, and practicality
• Analyze complex situations across a broad range of issues
• Display strong analytical, organizational, and communication skills
• Display a high degree of initiative and self-direction while exercising decisive, sound judgment in a very fast-paced and changing environment

Preferred Qualifications, Capabilities, Skills

• Education or experience in an area of technology
• Working knowledge of financial services industry with emphasis on consumer financial products; familiarity with various consumer banking laws

All candidates for roles in the Legal department must successfully complete a conflicts of interest clearance review prior to commencement of employment