Sr Business Analyst

Sr Business Analyst

Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.

Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver – for one another, our customers, and, most importantly, for those in need.

Discover what your 25,000 future colleagues already know:

Why Syneos Health
• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life. 
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress. 

Job Responsibilities

Supports Business as a senior member of team managing and optimizing financial performance of business Technology. Elicits the actual needs of stakeholders, communicating between business units, technology teams, and support teams, aligning the needs of business units with the capabilities delivered
by information technology and serves as a “translator” between those groups. Brings solutions to business groups supported to enhance the company’s competitive edge. Collaborates with stakeholders, business partners, and vendors to implement and support solutions to optimize performance and drive
savings.

Requirements:

• Requirements Elicitation: Identifies and documents emerging business requirements; Questions business partner and knowledge worker preferences to identify unique value drivers
• Requirements Management and Analysis: Properly prioritizes business line and enterprise demands; Accurately translates business requirements into functionality; Manages requirements to meet performance expectations
• Creating a Compelling Business Case: Understands industry-specific trends that impact the organization; Clearly articulates benefits in business language; Accurately measures the contribution of IT projects to business value. Financial Analysis: Manages ambiguity and creates accurate project effort estimates; Accurately quantifies project-specific risks through the development lifecycle
• Project Implementation and Vendor Coordination: Leads change projects and works directly with vendors and internal partners to drive improvements
• Communications and Change Leadership: Guides team decision making; Provides business partners with an accurate view of challenges to end-user buy-in. Draft communication material and works directly with Change Management

Additional Qualifications

• Experience in telecom expense management and / or technology business management
• Bachelor’s degree
• Demonstrated ability to define business requirements and measure/communicate proposed project benefits
• Strong risk assessment, problem resolution, negotiation, and influencing skills Demonstrated ability to engage both developers and business partners to achieve target outcomes
• Broad IT domain experience in Telephony Voice / Data Networks, Call Centers / Networks /BPOs, Telecom Billing / Telecom Expense Management
• Strong financial acumen and ability to work directly with financial analysts
• Excellent written and verbal communications; Solid written and oral presentation skills
• Ability to keep control of the room in a way that is not off-putting; Natural ability to redirect and refocus conversations with people at different levels when needed
• High level of experience and competency in telecom expense management and the supported technologies including, but not limited to, network, call center, mobile device management, and conferencing
• Influence: Ensures and advises business stakeholders by actively initiating and influencing what is needed versus how their needs will be achieved; Ability to drive change
• Analytic Ability: ability to work with data to identify patterns; Uses judgment to form conclusions that may challenge conventional wisdom, and focuses on the crux of issues to identify high leverage intervention points and strategies
• Communication: Exhibits high levels of engagement with stakeholders at all levels and understanding high depths of business context
• Business Results Orientation: Seeks to understand the business needs and deliver prompt, efficient, quality service, and financial results
• Learning Agility: Rapidly acquires new knowledge and learns new skills
• Self-starter, proactive, strong-business acumen, excellent follow-through
• Proficient with MS Office applications (e.g. Visio, Word, Excel, Power Point, etc.) with exceptional

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive.  The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description.  The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.   Further, nothing contained herein should be construed to create an employment contract.  Occasionally, required skills/experiences for jobs are expressed in brief terms.  Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.  The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Summary

Supports Business as a senior member of team managing and optimizing financial performance of business Technology. Elicits the actual needs of stakeholders, communicating between business units, technology teams, and support teams, aligning the needs of business units with the capabilities delivered by information technology and serves as a “translator” between those groups. Brings solutions to business groups supported to enhance the company’s competitive edge. Collaborates with stakeholders, business partners, and vendors to implement and support solutions to optimize performance and drive savings.