Regular Full Time Front Desk Agent

Regular Full Time Front Desk Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

About the location:

A high-desert refuge in America's land of enchantment. The scent of piñon woodsmoke fills the air as you step onto your private patio to watch the sun set. In Santa Fe, it’s hard not to feel a little spoiled by the rugged beauty that surrounds our intimate, 65-room Resort.

Regular Full Time Front Desk Agent

Join our team in the Land of Enchantment!

Are you ready to take the next big step in your hospitality career? Four Seasons Resort Rancho Encantado Santa Fe is seeking a dynamic individual for Front Desk Agent.

An individual who shares our passion for achieving service excellence and infuses enthusiasm into everything he/she does!

What are we looking for and what can you bring to the table?

• We’re looking for a genuine caring and compassionate individual with a passion for hospitality that possesses integrity and accountability.
• An individual who lets their personality shine through and can be themselves.
• They feel empowered to make the best decisions for the guest to create an experience and truly connect with them.
• They lead with inspiration supporting and encouraging their fellow employees so that they can achieve success together.
• You have 2+ years of service industry experience preferably in a luxury hospitality environment.
• Your schedule is flexible and you have the ability to work evenings, weekends, and Holidays.

What would my job responsibilities be?

• Using your genuine and authentic personality you will be checking in guests and understanding their situations and feelings to make it the best experience ever.
• While you check out guests at the end of their stay, ascertain guest satisfaction with full awareness and compassion of any issues during the stay.
• You are a brave problem solver in all guest interactions with the highest level of hospitality and professionalism.
• You are knowledgeable and utilize a variety of computer systems to check guests in and out, run daily reports, and select and block rooms for arriving guests.
• A committed team player whose actions show you care about your team and being successful together.
• You are able to react quickly to change and multi-task helping out with changes and cancellations in the absence of Reservations Department Staff.
• You have the endurance to stand for the entire shift.

What will it be like working for Four Seasons?

You would be working for the only hospitality company whose employees have proudly recognized us to be a “Great Place to Work – For ALL” by Fortune Magazine for 23 consecutive years. We believe that our most valuable asset is our employees and we truly embrace diversity, equality, and inclusiveness.

What about the great Benefits?

• Hourly rate $20.15
• Complimentary stays at Four Seasons over 100 locations worldwide (subject to availability).
• Free employee meals prepared by the culinary team.
• Excellent Training & Development.
• Competitive Salary.
• Complimentary employee parking.
• Food & Beverage discounts.
• Spa Discounts.
• Medical benefit plan, including medical, dental, vision, life insurance.
• Incredible Parental Leave.
• Pet Insurance.
• 401(k) Retirement Plan.
• Paid Time Off.
• A culture that breeds success, and rewards it in many different ways.

"US work authorization is required unless the candidate is currently in a managerial position at a Four Seasons location."

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

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