Senior DevOps Engineer

We are seeking a Senior DevOps Engineer to join our team supporting core enterprise platforms through analytical, diagnostic, and project-based services. This role focuses on platform reliability, advanced troubleshooting, and automation, serving as a key escalation point for complex infrastructure and cloud service issues.

The position requires participation in an on-call rotation, including weekday coverage (Mon-Fri 08:00-16:00 EST) and weekend rotations shared with a regional counterpart to handle escalations and complex deployment issues.

Serve as the escalation point for advanced incident management, performing deep-dive troubleshooting of infrastructure, containers, and cloud services to resolve complex or prolonged incidents Lead Root Cause Analysis for major or recurring issues, document findings, and implement permanent corrective actions to reduce recurrence Troubleshoot CI/CD pipeline failures, maintain infrastructure-as-code, and develop and optimize the CI/CD toolchain Plan and execute non-standard, high-risk, or architectural changes such as cluster migrations and major upgrades Analyze system performance, adjust resources, and tweak configurations for stability and cost optimization Create and update Standard Operating Procedures (SOPs) and Runbooks Conduct training sessions to share knowledge across the team Participate in on-call rotation, operating in stand-by mode to acknowledge issues within agreed timeframes and actively troubleshooting to resolution when incidents arise 5+ years of relevant experience in a DevOps or Platform Engineering role Proficiency in Windows and Linux operating system administration Expertise in scripting with PowerShell and Bash Background in web hosting and load balancing using IIS and HAProxy Skills in configuration management and automation with Ansible Knowledge of Terraform and Helm for infrastructure-as-code Familiarity with RabbitMQ messaging and Active Directory Understanding of security TLS certificates management Competency in data platforms, including MS SQL, DWH, and PowerBI Capability to support IoT Edge environments Flexibility to participate in on-call rotation, including weekend coverage Proficiency in English at an Upper-Intermediate level (B2) or higher