Senior Accounts Receivable / Order-to-Cash Specialist

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Senior Accounts Receivable / Order-to-Cash Specialist

Location: Remote (EST hours preferred)
Employment Type: Full-Time
Compensation

• Base Salary: $1,500 – $1,800 USD/month
• Performance Bonus: $300 – $500 USD/month
• Bonus tied to:
  • Collection effectiveness
  • Aging reduction
  • Overall AR performance

About the Role
We are seeking a highly analytical, detail-oriented, and autonomous Senior Accounts Receivable / Order-to-Cash Specialist to fully own the AR and Order-to-Cash process in a standalone capacity.
This is NOT a basic collection or general accounting role. This is a senior, hands-on AR position focused on:

• Cash application
• Aging reduction
• Complex dispute resolution
• Collections strategy
• High-volume transactional environments
• Process improvement

The ideal candidate has experience operating in fast-paced, high-volume industries such as:

• Distribution
• Manufacturing
• Logistics
• Consumer goods
• Operationally intensive environments

Candidates coming from low-volume environments (small firms, boutique offices, law firms, etc.) may not be the right fit for this role. Key Responsibilities
Accounts Receivable & Collections Ownership

• Own the full Order-to-Cash lifecycle from invoicing through collections and payment reconciliation
• Manage high-volume AR portfolios, including:
  • Active accounts
  • Aged balances
  • Legacy AR
  • Complex corporate portfolios
• Proactively follow up with customers via email and phone regarding outstanding invoices and payment status
• Prioritize collections activities to improve cash flow and reduce aging exposure

Advanced Cash Application & Reconciliation

• Reconcile high-volume bank activity including:
  • ACH payments
  • Wire transfers
  • Checks
  • Credit memos
• Apply customer payments accurately against open invoices within ERP systems
• Investigate unapplied cash, short payments, and reconciliation discrepancies
• Maintain strong accuracy and documentation standards across all AR transactions

Complex Dispute Resolution

• Investigate and resolve:
  • Invoice discrepancies
  • Unauthorized deductions
  • Chargebacks
  • Freight/logistics disputes
  • Short payments
• Identify root causes behind underpayments and payment delays
• Work cross-functionally with:
  • Sales
  • Finance
  • Operations
  • Logistics teams
• Act as the bridge between departments to resolve disputes while maintaining strong customer relationships

Reporting & Process Improvement

• Prepare AR aging reports, collection dashboards, and KPI tracking
• Monitor aging trends and collection performance
• Support month-end reconciliations and audit requests
• Improve AR workflows, dispute tracking, documentation standards, and ERP processes
• Help reduce manual work and improve operational efficiency

Requirements

• 4+ years of progressive Accounts Receivable / Order-to-Cash experience
• Proven experience managing high-volume and complex AR portfolios
• Strong hands-on experience with:
  • Cash application
  • Payment reconciliation
  • Collections
  • Aging management
  • Deductions and dispute resolution
• Experience within:
  • Distribution
  • Manufacturing
  • Logistics
  • Consumer goods
    is strongly preferred
• ERP experience required; NetSuite preferred
• Strong Excel and reporting skills
• Excellent written and verbal English communication skills
• Comfortable handling inbound and outbound customer calls
• Strong analytical, organizational, and problem-solving abilities
• Ability to work independently in a fast-paced remote environment

What We’re Looking For

• A true standalone AR professional who does not require constant supervision
• Someone capable of independently managing aging portfolios and collections priorities
• Highly detail-oriented with strong financial accuracy
• Strong ownership mentality and accountability
• Comfortable operating under pressure in high-volume environments

Important Notes / Deal Breakers
Applications may not be considered if candidates:

• Lack hands-on cash application and reconciliation experience
• Only have basic collections or customer service experience
• Come from low-volume transactional environments
• Lack experience handling deductions, disputes, and chargeback investigations
• Do not demonstrate strong English communication skills

This is a remote/telecommute position.