Access Coordinator II (Pine Bluff, AR)

Closing Date: 07/31/2026

Type of Position: Clinical Staff - Medical Ancillary Support

Job Type: Regular

Sponsorship Available: No

Institution Name: University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

Benefits

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Department: REP | S. Central Pine Bluff Clinic Office

Summary of Job Duties

Join UAMS Family Medical Center in Pine Bluff as an Access Coordinator II. Working under supervision, you will serve as a key patient resource for registration activities and drive comprehensive data collection to support high-quality patient care. This role handles demographics, insurance information and eligibility, preferred pharmacy data, and financial transactions, while coordinating scheduling and responding to patient information requests in alignment with UAMS South Central workflows and policies. The Access Coordinator II performs all duties of Access Coordinator I and takes on additional responsibilities to support patient care operations.

If you’re passionate about guiding patients through registration, insurance, scheduling, and financial interactions with care and professionalism, apply today to become a valued member of the UAMS Family Medical Center team in Pine Bluff.

Qualifications

Minimum Qualifications

• High School Diploma/GED
• Two (2) years of customer service or healthcare experience.

Knowledge, Skills, & Abilities

• Good communication skills.
• Ability to follow oral instructions, read, and write.
• Computer/basic keyboard skills.
• Telephone etiquette skills.
• General knowledge of office machines, including printers and scanners.
• Excellent customer service skills.

Preferred Qualifications

• Two (2) years of experience in registration or scheduling in a healthcare environment.
• Knowledge of basic medical terminology.
• Knowledge of healthcare insurance eligibility.

Responsibilities

• Identify and collect copays, coinsurance and past-due patient balances.
• Post payments, print receipts and balance cash drawer.
• Prepare necessary documentation for daily deposits.
• Work registration, front desk and assist billing to identify potential insurance billing and payment issues.
• Provide courteous and prompt attention to patients while in registration and front desk area.
• Monitor changes in billing procedures within assigned areas and communicate changes to employees in the work unit.
• Review patient accounts for demographical, insurance and/or payment errors.
• Track appointment cancellations, no shows, etc.
• Ensure faxing, scanning, and importing are completed in a timely manner.
• Review and match patient billing information with billing verifications, diagnoses, and other supporting documentation.
• Schedule patient appointments, verify insurance eligibility and counsel patients regarding office policies.
• Review Patient Portal requests for demographic or other changes; review the requested change and approve changes as appropriate and according to policy.
• Review Patient Portal requests for appointment request; review appointment request, schedule as appropriate, and follow up with the patient per their requested communication type.
• Sort and distribute incoming mail.
• Function in a positive manner in a high-volume environment with a professional attitude to ensure the highest level of customer service.
• Maintain consistent attendance.
• Fill in as Call Center Representative and cross train in various other areas as needed.
• Generate reports for accounting.
• Perform other duties as assigned.

Salary Information

Commensurate with education and experience.

Required Documents to Apply

• Resume

Optional Documents

• Proof of Veteran Status

Pre-employment Screening Requirements

• Criminal Background Check

Physical Activity

Constant Physical Activity

• Hearing, Manipulate items with fingers including keyboarding, Sitting, Talking

Frequent Physical Activity

• Reaching, Repetitive Motion, Standing, Walking

Occasional Physical Activity

• Balancing, Crouching, Kneeling, Lifting, Pulling, Pushing, Stooping

Benefits Eligible

Yes

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.