Site Payment Lead

The Site Payment Lead is responsible for coordinating with the team members and their activities across studies, liaising with the project teams to ensure set‑up and site payments are effectively managed; and is accountable for the management of payments for the assigned studies. This includes the accountability for payment setup and modifications within the investigator payment system for expenses aligned to budget templates. Working independently, they will show an elevated level of ownership assisting the project team planning, decision‑making process and timely payments to investigator sites. As a dedicated team player, the Site Payment Lead provides excellent proactive support across projects and tasks as assigned with supervision, identifying risks, their impact, and potential resolutions.

Overall Accountabilities

• Be the accountable Lead for Site Payment Services related queries on assigned studies and point of contact for project teams.
• Proactively and effectively solves customer problems and accepts responsibility for actions.
• Work closely with Project Leadership, Global Site Contracts, eClinical Business Implementation, Global Clinical Operations, and other internal Site Payment Services team members to obtain additional information required to perform tasks, when applicable.
• Participate as the Lead representative of the Investigator Payment team in study start‑up meetings, including payment strategy meetings, to ensure initial funds setup requirements are documented for seamless payment processing.
• Lead and follow up on audits/inspections.
• Knowledge of clinical trial pricing/budgeting tools and how to reflect operational changes within the tools.
• Thorough knowledge of Parexel's SOPs, Operational Guidelines and Work Instructions procedures.
• Complete routine administrative tasks in a timely manner (e.g. timesheets, metrics, and expenses).
• In depth understanding of the set‑up and payment process; including ability to analyze agreements.
• Collection of information from all teams/systems/tools wherever needed on a timely and proactive basis.
• Analyze and present data to various stakeholders.
• Trains team members within the Site Payment Services.
• Discover and implement opportunities for process efficiencies.

End to end management of Site Payments (if applicable)

• Keeps internal and external team members aware of site payment status and issues.
• Accurately authorize study set‑ups before starting payments.
• Resolve escalated second line helpdesk issues for assigned portfolio.
• Assist in the preparation of project status reports as needed.
• Works with IFA and project team to ensure appropriate funding prior to administering payments.
• Proactively participates in Project Strategy Meetings (PSM), providing input to payment strategy planning for incoming studies.
• Compliance with the Investigator payment timelines as per the contractual terms.
• Resolve payment discrepancies to ensure accurate processing of payments.
• Provide payments reports for assigned projects to customers as requested.

Skills

• Strong interpersonal, verbal, and written communication skills.
• Ability to make decisions and advise other staff even in ambiguous situations.
• Ability to conduct root cause analysis in problem solving and process development.
• Strong customer focus, ability to interact professionally.
• Patient, quality and client focused approach to work.
• Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail.
• Expert in using MS Excel for spreadsheet analysis.
• Strong proficiency in use of MS Outlook, Teams, PowerPoint, and Word.
• Analytical mind with strong attention to detail.
• Commitment to high quality work and consistent performance.
• Comfortable with working in a decentralized matrix environment and being a conversant team player.
• Delivers standard/typical work deliverables without issues.
• Thoroughly understands fundamentals of CRO industry and how Investigator Payments influence in the organization.

Knowledge and Experience

• 4+ years of experience are preferred within a Clinical Research Organization; Business; Finance/Accounting; or other comparable experience.

Education

• Advanced to excellent English level for non‑native English speakers.
• Minimum bachelor’s degree or equivalent degree.

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