Site Enablement Lead (Trilingual: Portuguese, Spanish and English)

The Site Enablement Lead (SEL) supports clinical study execution by identifying and enabling trained and qualified clinical research staff who are dedicated to a specific study or group of studies at a research site with the goal of accelerating study deliverables .  The SEL also works in collaboration with Patient Recruitment & Enablement (PRE) Team, in supporting clinical trial sites to optimize follow-through on protocol-specific patient referrals from Direct-to-Patient (DTP) campaigns by enabling sites to use IQVIA’s site-facing Referral Hub platform. 

The goal of th e S E L role is to optimize overall performance of the site through out the lifecycle of the study.

RESPONSIBILITIES

• Working under guidance of assigned functional lead is responsible for the implementation of site-level SES services for assigned sites for the study, including: 

• Introduce services to site, encouraging site adoption. 

• Train and educates site on site-facing tech tools and site worker services. 

• Engage with internal technology teams to ensure timely activation of sites. 

• Supports clinical trial sites to optimize follow-through on protocol-specific patient referrals from Direct-to-Patient (DTP) campaigns by enabling sites to use IQVIA’s site-facing Referral Hub platform and implement Direct to Patient (DTP) campaigns. 

• Monitor referral flow at sites and follow up appropriately to ensure optimal referral funnel performance. 

• Collaborate with internal legal team to prepare, negotiate, and execute service agreement contracts with site. 

• Interview and hire temporary site staff.  

• Manage invoicing and effort forecasting process for the assigned sites. 

• Maintain collaborative site relationships to ensure continuous feedback loop to support delivery and assure quality. 

• Update department systems (e.g. WMT) with accuracy, quality and in a timely manner. 

• Work closely with functional lead to monitor impact of SES support. 

• Contribute to ad-hoc process development and process improvement projects. 

• Coach and mentor employees as they develop in their role. 

• Other duties may be assigned. 

​

REQUIRED KNOWLEDGE, SKILLS , AND ABILITIES

• In-depth knowledge of clinical trial conduct at clinical study sites for pharmaceutical research 

• Experience engaging with sites and key stakeholders throughout the lifecycle of a clinical trial . 

• Advanced Level of Portuguese

• Advanced Level of Spanish

• Advanced Level of English

• Knowledge of patient recruitment practices and site-based processes and workflow.; 

• Possess knowledge and ability to apply ICH/GCP and applicable regulatory guidelines in delivery of services;.   

• Demonstrated ability to review and interpret data to identify trends and actions related to department delivery  

• Possess strong computer skills including proficiency in aspects of using remote technology and presentation software such as TEAMs, Microsoft Word, Excel, and PowerPoint.;  

• Excellent written and verbal communication, as well as presentation and training skills, including good command of English.;  

• Effective time management and organizational skills and ability to manage competing priorities.; 

• Strong attention to detail.;   

• Ability to adapt and be flexible in a global and dynamic work environment with changing priorities.; 

• Excellent interpersonal and problem-solving skills with ability to build and maintain strong relationships with IQVIA staff, site stakeholders, and other key stakeholders.;  

• Preferred:  Experience in interviewing and selection of candidates for site assignments;   Exposure and/or experience with site contracting process.  

MINIMUM REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s degree or higher educational equivalent in health care or other scientific disciplines.  

• 3-5 yrs. of relevant industry experience ; or equivalent combination of education, train ing , and experience

• Advanced level of English, Spanish and Portuguese (Portuguese or Spanish could be native languages).

No certification required ; Preferred: "CCRC"- Certified Clinical Research Coordinator (ACRP) or CCRP Certified Clinical Research Professional ( SoCRA )

Rare Domestic Travel Possible

#LI-Remote

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.