Customer Account Advisor

At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion requests daily and process more than 2 million bets per hour at peak.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.

Job Description

As a Customer Account Advisor, you will be the voice of our brand, helping customers across the globe enjoy our products with confidence and ease.

The Customer Services department in Argentina will manage all interactions with our global customer base, ensuring every query is handled with precision and care.

This role involves providing support via Live Chat, telephone, and email, covering everything from account verification to betting queries.

Comprehensive training is provided from day one, equipping you with the knowledge to navigate our systems and sports offerings. This is an opportunity to build a career within an innovative team, where development is encouraged and high-quality service is the standard.

Qualifications

• Fluent verbal and written communication in Spanish
• Strong verbal and written communication skills in English
• Ability to multi-task with strong attention to detail
• Problem-solving mindset with a focus on resolution
• Competent literacy and numeracy skills
• Deliver effective communication to Spanish-speaking customers to resolve queries
• Collaborate with internal English-speaking departments to address customer complaints
• Provide support to our global customer base via Live Chat, telephone, and email
• Escalate complex queries to senior team members when necessary
• Ensure a positive experience by resolving customer issues promptly
• Utilise internal tools to manage and update account information
• Promote Responsible Gambling practices across all interactions
• Maintain up-to-date knowledge of licensing policies and procedures

At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.