Billing & Revenue Operations Lead - LATAM

About Us The Otte Polo Group is a U. S. -based portfolio of service companies operating across technical support, customer experience, and third-party logistics. Our brands include Geeks on Site, Responsive Answering Service, and Phase V Fulfillment. Our teams operate across the United States and globally, leveraging a distributed workforce to combine people, process, and technology to deliver scalable, high-quality solutions. Job Overview We are seeking a highly organized, analytical, and detail-oriented Billing & Revenue Operations Lead to oversee and continuously improve our billing and revenue operations. This is a hands-on leadership role that combines direct team management with active involvement in billing operations, complex reconciliations, issue resolution, and continuous process improvement. The ideal candidate is comfortable both leading a team and independently executing critical billing activities when needed. Beyond managing daily billing activities, this position will play a key role in strengthening internal controls, ensuring revenue accuracy and completeness, preventing revenue leakage, and driving process improvements and automation initiatives. Key Responsibilities 1. Billing Operations & Revenue Accuracy - Oversee end-to-end billing operations, ensuring accurate, complete, and timely invoicing. - Maintain hands-on involvement in billing activities, including complex reconciliations, discrepancy resolution, and critical billing tasks as needed. - Establish and maintain billing controls, procedures, and quality standards. 2. Revenue Assurance & Financial Controls - Identify and prevent revenue leakage, unbilled services, pricing errors, and other billing discrepancies. - Perform regular reconciliations between operational systems, billing platforms, and accounting records. - Collaborate with Accounting to support accurate revenue reporting and month-end closing activities. 3. Team Leadership & Performance - Lead and supervise the Billing team, ensuring effective workload distribution, accountability, and timely execution.

- Establish clear performance expectations, monitor KPIs, and provide ongoing coaching, training, and feedback. - Evaluate team productivity, workload distribution, and resource utilization to identify opportunities for greater operational efficiency. - Serve as the primary escalation point for complex billing issues, promoting a culture of accuracy, ownership, and continuous improvement. 4. Process Improvement & Automation - Identify and implement opportunities to streamline billing workflows, reduce manual work, and improve operational efficiency. - Lead billing automation initiatives, system enhancements, and integration projects. - Develop and maintain standardized procedures (SOPs), internal controls, and scalable billing processes. 5. Reporting & Cross-Functional Collaboration - Monitor billing performance, revenue trends, discrepancies, and operational KPIs, providing actionable insights to Finance management. - Collaborate with Operations, Sales, Accounting, and Collections to resolve billing issues and ensure accurate revenue capture. - Support customer billing dispute resolution and ensure timely communication across departments. Requirements - Bachelor's degree in Accounting, Finance or a related field. - 3–5+ years of experience in billing, revenue operations, accounting, or related financial operations. - Previous experience supervising a team or leading billing operations. - Demonstrated ability to combine hands-on billing expertise with team leadership, including independently resolving complex billing issues and performing reconciliations. - Strong understanding of billing processes, revenue controls, reconciliations, and financial operations. - Advanced Excel or Google Sheets skills, including pivot tables, lookups, and data analysis. - Experience working with accounting, ERP, or billing platforms.