Cloud Support Engineer

Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and AI software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate. We are now also at the forefront of AI disruption, providing data via our enterprise semantic layer to AI agents, tools, and platforms.

But that's not all. Strategy is also leading a groundbreaking shift in digital assets, adopting bitcoin as our primary treasury reserve asset in 2020. Since then, we have issued innovative bitcoin-backed securities and have been the leader in bitcoin treasury companies. This visionary move has helped us build a fortress balance sheet, and is solidifying our position as a forward-thinking, innovative force in the market.

Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence.

Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where every employee's contributions are recognized and valued.

Join us and be part of an organization that lives and breathes innovation every day. At Strategy, you're not just another employee, you're a crucial part of a mission to push the boundaries of analytics and redefine financial investment.

Job Description

The Role:

Cloud Support Engineers are responsible for providing customer-facing technical support for a set of Strategy Products.

This person dedicates his/her time to resolving customer issues, contributing to the growth of our Strategy Community, and further growing their Strategy Product Knowledge to provide top-notch service.

To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others.

Your Focus:

• Provide support for Strategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies
• Develop strong relationships with Strategy customers and partners through daily, high-quality interactions via email and screen share sessions
• Find creative and sophisticated solutions to complex or higher-priority problems reported while using Strategy’s product suite through analytical talent and strong troubleshooting abilities
• Collaborate and communicate effectively with peers, internal application and software development teams
• Prioritize and communicate product defects and enhancements to development teams
• Contribute to the growth of the MicroStrategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums
• Enhance personal and professional growth by participating in Internal Development Programs
• Work in a strong team environment

Required Experience and Skills

• Complete or in-progress bachelor’s degree, preferable in a technical field (Engineering, Computer Science, or related careers)
• Hybrid role: 2 days per week in the office (Núñez, CABA).
• Able to support MicroStrategy customers during their working hours between 10 am to 7 pm GMT-3. Availability to work weekends on-call up to twice per quarter.
• Excellent oral and written English communication skills are required (B2 or higher).
• Minimum of 2 years of IT customer service experience / strong customer focus
• Strong knowledge of Windows/Linux System Administration, SQL, and virtualization.
• Working knowledge of Cloud Infrastructure.
• Advanced analytical and troubleshooting skills and experience
• Excellent time management skills to effectively prioritize tasks, handle multiple responsibilities, meet deadlines, and manage competing priorities in a dynamic work environment.
• Knowledge of Python, REST API, Java, or XML/XSL technologies is a plus
• Knowledge of the MicroStrategy Product or similar BI Tools is a plus
• Foundational-level Certifications in AWS, Azure or Google Cloud are nice to have.

Additional Information

As a first step in our recruitment process, you will receive an online analytics assessment via email. Please keep an eye on your inbox—and be sure to check your spam or promo folders just in case!