Microsoft Dynamics GP Support Consultant

Ware seeking a  Microsoft Dynamics GP Support Consultant to support clients using Microsoft Dynamics GP across multiple versions and environments. This role is focused on functional support, client setup and configuration, troubleshooting, issue diagnosis, and user support across the core GP application.

The ideal candidate has hands-on experience with Microsoft Dynamics GP, understands how GP has evolved across several versions, and is comfortable troubleshooting both application-level issues and GP client workstation/environment issues.

Key Responsibilities

• Provide day-to-day support for Microsoft Dynamics GP clients.
• Diagnose and resolve functional issues across core GP modules.
• Triage support cases, gather relevant details, and identify root causes.
• Assist clients with configuration questions, transaction processing issues, posting errors, reporting questions, and month-end/year-end processes.
• Use SQL queries where appropriate to investigate data, validate transactions, and support issue diagnosis.
• Escalate technical or development-related issues with clear documentation and supporting evidence.
• Work with clients to reproduce issues and confirm resolution steps.
• Document findings, resolutions, and recommendations in the support case system.
• Support GP upgrades, environment reviews, and post-upgrade issue resolution as required.
• Collaborate with consultants, developers, and infrastructure teams when issues span multiple areas.
• Configure and support Microsoft Dynamics GP client workstation installs.
• Troubleshoot GP client launch, login, dictionary, connectivity, ODBC, and environment access issues.
• Assist with GP client setup for new users, new workstations, upgrades, and environment changes.
• Support configuration of GP client components, including shared dictionaries, forms/reports dictionaries, launch files, and workstation-specific settings.
• Diagnose issues related to GP client connectivity to SQL Server, company databases, Dynamics database, and application servers.
• Work with infrastructure teams on GP client dependencies, including Windows permissions, mapped drives, file shares, ODBC configuration, service packs, and runtime components.
• Support issues related to client/server version mismatches, missing dictionaries, broken shortcuts, application crashes, and login/security problems.
• Document repeatable GP client install, configuration, and troubleshooting procedure

Required Skills and Experience

• Hands-on experience supporting  Microsoft Dynamics GP .
• Familiarity with multiple GP versions, including older versions still in active use.
• Strong functional understanding of core GP modules, including:
• General Ledger
• Accounts Payable
• Accounts Receivable
• Inventory
• Purchasing / Purchase Order Processing
• Ability to troubleshoot posting, batch, transaction, setup, and reporting issues.
• Comfortable communicating with end users, accounting teams, controllers, and client stakeholders.
• Strong analytical and problem-solving skills.
• Ability to clearly document issues, findings, and recommended next steps.
• Strong customer service mindset and ability to manage support priorities.

Preferred Technical Skills

• Ability to write and interpret basic to intermediate  SQL queries for diagnosis and triage.
• Familiarity with GP database structure and common GP tables.
• Experience reviewing transaction status, batch records, posting interruptions, distributions, and master records using SQL.
• Ability to distinguish between functional setup issues, data issues, user process issues, and technical defects.



Additional Experience Considered an Asset

Experience with any of the following would be valuable:

• Experience setting up and troubleshooting Microsoft Dynamics GP client installations.
• Understanding of GP client architecture, including local workstation components, shared dictionaries, SQL connectivity, launch files, and ODBC setup.
• Ability to troubleshoot common GP client issues across user workstations, terminal servers, Citrix/RDS environments, and local installs.
• Familiarity with GP security, company access, user setup, and login-related troubleshooting.
• Fixed Assets
• Analytical Accounting
• Management Reporter / Financial report writing
• SmartList Designer / SmartList Builder
• Integration Manager
• eConnect
• Modifier / VBA
• Workflow
• Manufacturing
• Project Accounting
• Field Service
• Collections Management
• Electronic Funds Transfer / EFT
• Third-party GP modules and ISV products
• Reporting tools such as SSRS, Power BI, or Excel-based reporting
• GP integrations with external systems

Ideal Candidate Profile

The ideal candidate is a practical, client-focused GP consultant who can quickly assess issues, ask the right questions, and determine whether the problem is functional, data-related, technical, or process-driven. They should be comfortable supporting mature GP environments where customizations, older versions, third-party products, and historical configuration choices may all be part of the support landscape.

They do not need to be a developer, but they should be comfortable enough with SQL and GP data structures to support effective triage and provide developers or senior consultants with clear, useful diagnostic information.