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$ 129.000 - $ 212.000
...your bold ideas to a fast-paced, dynamic team, keep reading – this role could be the one you’ve been waiting for. As the Senior Escalation Support Engineer, you will be responsible for handling complex customer issues that require advanced troubleshooting, deep...Trabajo remoto- ...actuando como enlace entre ellos y los equipos internos en temas de P2P; Análisis y seguimiento del rendimiento de los agentes, escalando sus resultados; Participación en negociaciones sobre condiciones y comisiones (cuando sea necesario); Monitoreo del área P2P...
- ...You Are Outstanding written English: warm, concise, confidence-building. Excellent customer judgment & empathy; great at de-escalating. Ownership mindset – you finish what you start and communicate proactively. Marketplace-savvy (orders, returns, refunds,...
- ...business workflows. - Document findings, mapping decisions, and transformation logic to support repeatability and auditability. - Escalate risks, dependencies, or data quality concerns to appropriate stakeholders. Skills Business process mapping Data...
- ...communities, posts, resources, or next-best actions. - Safer content understanding: detection of misleading/high-risk health claims, escalation workflows. - Search and discovery improvements using embeddings, hybrid retrieval, and ranking. - Summarization and...


