Customer Support Specialist
Humand Technologies, Inc.
En Humand ayudamos a las empresas a digitalizar sus procesos de comunicación interna, cultura y recursos humanos en un solo lugar.
¿Te gustaría ser parte de la revolución digital en el ámbito de RRHH?
Estamos buscando un Customer Support Specialist para unirse a nuestro equipo de Customer Experience. Este rol es fundamental para generar un vínculo de confianza con el cliente, brindando una atención de excelencia con calidez humana.
Principales Responsabilidades
Brindar atención de calidad mundial a colaboradores de nuestros clientes más importantes.
Realizar el soporte diario de Humand en distintos clientes de Latinoamérica.
Identificar inconvenientes y ayudar a resolverlos con velocidad y calidez.
Contactar a los líderes de RR. HH. de distintas empresas, a quienes vas a brindarles apoyo y capacitación a la hora de resolver sus inquietudes.
Capacitar a nuestros clientes y educarlos con el uso de nuestra plataforma.
Realizar el reporting y seguimiento de sus inconvenientes, recopilando feedback para nuestro equipo de Producto.
Entender los problemas de los clientes para ayudarlos a mejorar sus procesos con ideas innovadoras para ellos.
¿Qué valoramos?
Experiencia mínima de 1 años en Soporte al Cliente o Customer Experience (excluyente).
Inglés intermedio (excluyente).
Disponibilidad para trabajar en horario de 12 a 21hs o de 10 a 19hs hora ARG (excluyente).
Conocimientos y curiosidad por uso de herramientas de IA.
Excelentes habilidades de comunicación, con empatía y simpatía.
Manejo ágil de múltiples clientes en simultáneo.
Creatividad para pensar ideas de soluciones inteligentes: ir más allá del típico caso de uso para cada cliente encontrando "hacks" y "workarounds" a los obstáculos.
Capacidad de adaptación para el ambiente en constanteevolución de una startup en muy rápido crecimiento.
Priorización y organización de tu tiempo y el de los clientes.
¡Sumate!
Nuestra misión es empoderar a las personas en el trabajo para hacerlas más felices y exitosas.
Nuestro propósito : Llevar felicidad al mundo del trabajo.
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