Technology support III - vMware

Job Description

DevOps — VMware Cloud Foundation

Key responsibilities:
Own reliability and availability for critical applications and infrastructure in large-scale production environments.
Execute controlled service changes and troubleshoot complex issues across VMware, compute, storage, and networking.
Lead incident response, restore services, and use operational data to prevent recurring issues.
Automate routine work and advance self-healing, observability, and “operability by design.”
Lead performance and capacity assessments; translate findings into measurable improvements.
Partner across teams to deliver reliability outcomes, mentor engineers, and strengthen SRE practices.
Use enterprise-authorized AI tools to support incident triage and operational workflows, applying human review and appropriate data safeguards.

Required qualifications
5+ years of experience in network, software, or systems engineering, with increasing ownership.
Enterprise experience with VMware ESXi and vSAN; hands-on troubleshooting and service changes in VMware Cloud Foundation (VCF).
Strong production operations, systems, networking, and problem-solving skills.
Data center networking knowledge, including BGP, VRF, MPLS, IP, TCP, and UDP.
Scripting or software development experience in Python, JavaScript, or PowerShell.
Demonstrated ability to lead in agile teams and collaborate across technical and non-technical groups.
Experience validating AI-assisted recommendations and handling operational data responsibly.
Advanced English proficiency.

Preferred qualifications
VMware NSX-T or Hyper-V experience.
Experience improving observability, incident management, and post-incident practices.
Familiarity with AI-assisted engineering or operations.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.