(USA) Store Manager - Supercenter

Position Summary

Develops, communicates and leverages a strategic vision aligned with company market and local plans and tactics to direct the management team and hourly associates in facility operations, merchandising and company direction. Provides supervision and development opportunities for management and hourly associates in a facility that may present issues such as high turnover, significant engagement issues, inexperienced associates and recruiting challenges in an experienced highly competitive market requiring ongoing and proactive recruitment, hiring, training, mentoring, succession planning, duty assignment, performance evaluation, recognition and belonging mindset in the workplace across multiple levels of the organization. Upholds the company’s Open Door Policy in a dynamic multifaceted environment by meeting with associates, listening to concerns, researching issues, leveraging necessary resources for complex time‑sensitive requests, reviewing company policies and procedures and teaching and driving consistency in responsiveness and resolution across managerial levels within the facility. Provides resolution for associates, including proactively seeking out associate comments and concerns by meeting with associates in their work areas. Ensures compliance with company policies and procedures by anticipating and proactively responding to challenging compliance issues, effectively navigating an environment with challenging compliance requirements and high levels of necessary controls, developing and maintaining relationships with federal, state and local officials, holding hourly associates and managers accountable, analyzing and interpreting reports, implementing and monitoring asset protection and safety controls, maintaining quality assurance standards, overseeing safety and operational reviews, developing and implementing action plans to correct deficiencies and providing direction and guidance on executing company programs and strategic initiatives. Initiates, directs and participates in community outreach programs in a high‑visibility, potentially high‑profile and dynamic environment with the possibility of significant media attention, requiring ongoing engagement and a high interface with the community and corporate by encouraging and supporting associates and managers in serving as good members of the community, establishing and maintaining relationships with key individuals or groups in the community and media as the representative for the company, presenting the company’s perspective to various external organizations following the company’s media guidelines, navigating organizational resources and barriers to autonomously and effectively respond to challenging media requests and championing company‑sponsored programs, events and sustainability efforts to associates, customers and the local community in order to emphasize the facility as part of the community. Drives the financial performance of the facility by ensuring that sales and profit goals are achieved, maintaining a strategic, holistic and analytical business perspective, anticipating and accounting for key performance indicators, executing process improvements and productivity tools, leading the management team in controlling expenses to ensure they are indexed to sales, interfacing with market teams to drive margins and increase sales, developing and implementing plans to correct any deficiencies in financial performance, overseeing the creation of budgets and leading the analysis of economic trends and community needs for budget forecasting. Models, enforces and provides direction and guidance to hourly associates and managers within a highly challenging labor environment—for example, significant recruitment and engagement issues, high turnover on proper customer service approaches and techniques to ensure customer needs, complaints and issues are successfully resolved within company guidelines and standards. Drives sales in the facility by accounting for multiple dynamic indicators—for example, external environment, merchandising, customer and associate base, replenishment, sales windows, ensuring effective merchandise presentation including accurate and competitive pricing, proper signing, in‑stock and inventory levels, budgeting and forecasting sales and assessing economic trends and community needs.

What You’ll Do

Ensures the success of the Academy training environment and store standards by meeting the store requirements as defined in the Academy Store standards and standard operating procedures, creating an engaging environment within the Academy Store—for example, a high‑performance culture that integrates and includes Academy associates in leadership and store meetings and activities that supports associate engagement in the overall facility, engaging the trainees during their store assignment—for example, being available to trainees, providing job shadowing opportunities, acting as a culture champion, engaging the customers within the Academy training format, and maintaining a high level of customer service within the facility, serving as a visible operations champion in the Academy program—for example, welcoming and introducing new trainee groups, speaking on relevant business experience, acting as an Academy advocate across the supported markets, and participating in talent planning and succession planning within the supported markets. Provides overall direction by analyzing business objectives and customer needs, developing, communicating, building support for and implementing business strategies, plans and practices, analyzing costs and forecasts and incorporating them into business plans, determining and supporting resource requirements, evaluating operational processes, measuring outcomes to ensure desired results, identifying and capitalizing on improvement opportunities, promoting a customer environment and demonstrating adaptability, and sponsoring continuous learning. Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps, recruiting, selecting and developing talent, supporting mentorship, workforce development and succession planning and leveraging the capabilities of new and existing talent. Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices, developing consequences for violations or noncompliance and supporting the Open Door Policy. Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives, engaging key stakeholders in the development, execution and evaluation of appropriate business plans and initiatives and supporting associate efforts in these areas. Respect the individual: Builds high‑performing teams, embraces differences in people, cultures, ideas and experiences, creates a workplace where associates feel seen, supported and connected through a culture of belonging, creates opportunities for all associates to thrive and perform. Attracts and retains the best talent, empowers and develops talent and recognizes others’ contributions and accomplishments. Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable and supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around. Serve Our Customers and Members: Delivers results while putting the customer first, considers and adapts to how, where and when customers shop and applies the EDLP and EDLC business models to all plans. Makes decisions based on data insights and analysis, balances short and long‑term priorities and considers our customers, fellow associates, shareholders, suppliers, business partners and communities when making plans. Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience and encourages learning from mistakes, drives continuous improvements, adopts and encourages the use of new technologies and skills and supports others through change.

Benefits

At Walmart, we offer competitive pay as well as performance‑based bonus awards and other great benefits for a happier mind, body and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company‑paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty and voting. Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see Live Better U is a Walmart‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.

Annual Salary Range

The annual salary range for this position is $110,000.00 – $170,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include:

• Regional Pay Zone (RPZ) (based on location)
• Complex Structure (based on external factors that create challenges)

Minimum Qualifications

Bachelor’s Degree and 2 years general management experience, including financial accountability, and 4 years’ experience supervising at least 50 nonexempt and at least 5 exempt associates or employees, including performance management, mentoring, hiring and termination; OR 4 years general management experience, including financial accountability and 4 years’ experience supervising at least 50 nonexempt and at least 5 exempt associates or employees, including performance management, mentoring, hiring and termination. For facilities that sell firearms, I acknowledge that the position requires successful completion of a firearms‑specific Criminal Background Check (CBC) and Firearms Authorized Training. For facilities that sell only ammunition and have state‑specific requirements, I acknowledge that the position may require a current state‑issued Certificate of Eligibility. Effective January 26, 2019, associates will be required to successfully complete all job‑required trainings and assessments. Associates will be required to attend and successfully complete all job‑required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Experience as a Store Manager in a low‑complex store OR 1 year experience as a Store Manager in a medium‑complex store OR 2 years experience as a Store Manager in a high‑volume retail store, Running a fresh or dry grocery area.

Primary Location

406 S WALTON BLVD, BENTONVILLE, AR 72712‑5705, United States of America

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.