Product Owner - North America Retail

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Role Summary

The Product Owner for North America Retail is responsible for overseeing a major Point of Sale (POS) technology platform used across thousands of retail sites. This role serves as the key contact between internal business teams, external POS vendors, and support partners to ensure the platform delivers reliable performance, aligns with business strategy, and evolves to meet future needs. The position requires strong technical, vendor management, and communication skills to drive product success and operational excellence.

Key Responsibilities:

Platform Oversight & Vendor Management

• Serve as the primary technical contact for the POS platform across North America.
• Manage the technical relationship with the POS vendor, including prioritization, issue resolution, and roadmap alignment.
• Act as the escalation point for internal and external stakeholders regarding POS software issues.
• Collaborate with help desk and test lab teams to identify problem trends and communicate them to the vendor for resolution.
• Ensure platform compliance with IT risk management, architectural guidance, and global retail strategy.

Product Ownership

• Prioritize and align team/vendor backlogs with product vision and business objectives.
• Collaborate with architects to identify enabler work and balance it with feature delivery and technical debt reduction.
• Validate that product releases deliver value and meet user expectations.
• Support platform development and deployment, including requirements gathering, system design, testing, and rollout.
• Coordinate with project teams and the POS vendor to align on plans, priorities, and change requests.
• Manage the Action Item List with the vendor to track progress and accountability.

Service Delivery & Incident Management

• Support platform reliability, maintenance, and performance metrics.
• Communicate and resolve high-impact operational incidents in collaboration with the vendor and internal teams.
• Monitor recurring system issues and work with the vendor to implement long-term solutions.

Stakeholder Engagement & Strategy

• Align product strategy with business needs.
• Collaborate with other Product Owners and teams to manage dependencies and develop roadmaps.
• Stay informed on industry trends and identify opportunities for innovation and improvement.

Required Skills & Competencies:

• Strong technical troubleshooting and workflow/process understanding
• Experience in product management
• Vendor management and stakeholder engagement skills
• Excellent interpersonal and communication abilities
• Understanding of retail technologies (POS, payments, loyalty, mobile) or willingness to learn
• Advanced English proficiency (required)
• Bachelor’s degree in Engineering, IT, or related field.

Your Benefits

We offer you:

• Competitive health coverage
• Flexible working hours
• 3-week vacation up to 5 years of service plus 1 personal day
• Online training tools
• Gym discounts and activities for sport and general well-being
• A solid ergonomic program
• Free vaccination campaigns
• Medical assistance available in the offices
• Equipped maternity rooms
• Among others