Account Manager

Hireframe is a remote staffing company that helps US-based startups and growth-stage companies build high-performing offshore teams. Our clients are founders, operators, and lean teams — not enterprise procurement departments. They move fast, change direction, and expect their partners to think alongside them. We operate like a startup ourselves: no bureaucracy, high ownership, and a constant bias toward action. This is a full-cycle account management role. You will own a portfolio of 20+ active clients across a range of industries — and be responsible for their retention, satisfaction, and growth. You are not a coordinator or a customer service rep. You are the person clients call when something matters, and you are expected to have an answer, a plan, or a path to one. This role is designed for someone earlier in their career who has already proven they can own client relationships independently, and who wants to develop into a senior strategic AM over time. You will be coached, challenged, and given real ownership from day one but we expect you to come with strong fundamentals and a drive to grow into more. What you'll own: - A portfolio of 20+ active client accounts across the US — primarily startups, founder-led businesses, and growth-stage companies - Monthly client syncs: setting the agenda, running the call, capturing action items, uncovering future needs, and following through - Account health: proactively monitoring engagement, identifying risk signals before they become churn - Expansion: recognizing when a client is ready to grow and initiating those conversations - Coordination with the recruiting team on active placements — you are the client’s point of accountability - Data hygiene: accurate, up-to-date account data, notes, and next steps at all times - Escalation: knowing when a situation needs leadership, and escalating clearly and early vs.

fully owning your accounts and making the best decisions for both the client and Hireframe Requirements - 4+ years of experience in account management, client success, or a client-facing role with end-to-end ownership of client relationships. - Experience working in a startup or high-growth environment, with the ability to thrive alongside founders, lean teams, and rapidly evolving processes. - Excellent English communication skills, both written and verbal, with the confidence to communicate effectively with US-based clients. - Availability to work during US business hours and align schedules with client needs. - Highly coachable and growth-oriented, with a willingness to ask questions, absorb feedback, and implement improvements quickly. - Strong goal-oriented mindset, with the ability to track performance, take ownership of retention and expansion metrics, and remain accountable for results. - Demonstrated proactive communication skills, consistently providing updates and addressing issues before being prompted. - Exceptional organizational and time-management skills, with the ability to effectively manage a high volume of clients in a fast-paced environment without sacrificing quality or attention to detail. Nice to have: - Experience in staffing, recruiting, HR, or professional services - Prior exposure to US-based startup culture and expectations - Experience managing or coordinating across offshore teams Benefits Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes: - Permanent remote work flexibility - Paid Time Off - Health Maintenance Organization (HMO) coverage - Annual performance bonuses - Dedicated coaches offer an extra channel of support and skill-building - Opportunities for professional growth At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.