14162 - Senior Product Management Consultant (Remote, LATAM)

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.  

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You’ll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives.  

Kelly is seeking a Senior Product Management Consultant to join our MSP Client Optimization – Process & Technology team in a full-time role. In this position, you will champion best practices, drive progress across key product initiatives, and partner with stakeholders to enable informed decision-making through insightful analysis and operational excellence.

Mission

Your mission is to execute and continually enhance the Program Optimization Review (POR) process. By examining the inner workings of our client engagements, you will uncover strategic opportunities and pain points in processes, technology, and governance, converting these insights into strategies that fuel growth.

Key Responsibilities

• Lead the POR Process: Manage the end-to-end Program Optimization Review cycle, pinpointing areas for improvement in technology adoption, process efficiency, and governance.
• Strategic Advisory: Serve as the bridge between our internal product teams and client executive leadership, ensuring alignment of our roadmap with client business goals to support growth.
• Process Excellence: Refine and develop business and operational processes, employing best practices to advance operational excellence and program success.
• Cross-Functional Leadership & Collaboration: Partner with Implementation, Sales, Operations, and Clients to identify and implement improvement opportunities.
• Governance & Standardization: Develop, document, and refine best practices for our product portfolio, ensuring scalability and mitigating risk.
• Continuous Improvement (CI): Apply Lean, Six Sigma, or Agile methodologies to optimize and streamline service delivery continuously.
• Process Mapping & Documentation: Map processes, identify inefficiencies, and enhance documentation to support ongoing improvements.
• Data Analytics & Reporting: Leverage data analytics to perform root cause analysis and enable data-driven problem-solving.

Preferred Experience & Qualifications

• 5+ years of MSP industry experience.
• Proven track record of successful leadership of product, delivery, or consulting engagements.
• Bachelor’s degree in business or a related field. (PMP, ITIL, or Six Sigma certification is a significant plus.)
• Outstanding written and verbal communication skills.
• Proven ability to solve complex problems and deliver effective solutions.
• Experience managing large-scale internal and client-facing projects.
• Advanced skills in MS Office, including proficiency in PowerPoint, Visio, and Excel.

Total compensation package including benefits as applicable to the position – understanding that each person has unique professional and personal needs focused on your total well-being.  Explore our range of benefits at: Kelly Services | People Regular Staff

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.