Customer Success Executive

Global Talent

Get an international experience in a corporate environment.

About Teleprom Argentina S.A

Teleprom is a technology company specialized in the development of mass and omnichannel contact solutions. In 2023 we were recognized as the No. 1 company to work for in the Young Talent category and one of the best 20 in the SME category. In 2024 we were recognized as the No. 2 company for women to work for, No. 2 in the SME category and No. 4 in Companies that Care.

Customer Success Specialist

Responsible for onboarding, training, and supporting clients to maximize the value of the company's products and services. Focused on building strong customer relationships through proactive communication, issue resolution, and continuous follow‑up. Conducts product demonstrations, analyzes customer performance and engagement, and identifies opportunities for account growth through cross‑selling initiatives. Collaborates with internal teams to ensure a seamless customer experience and contributes to product improvements through customer feedback. Ensures compliance with information security policies while delivering high‑quality customer service and support.

• Commercial demonstrations of the platform (preparing clients to strategically use everything the company has to offer).
• Commercial presentations of the product portfolio.
• Invoice processing and requests received through different channels: Direct WhatsApp, Callbell, Emails, Teleprom On Demand – first‑level support through Callbell.
• User training and onboarding.
• Client plan updates and management.
• Analysis and evaluation of client activity (retention, usage, performance, results, and productivity).
• First‑level incident support (gathering and identifying issues, analyzing the situation, evaluating possible solutions, resolving within scope or escalating to the appropriate teams, and communicating the resolution to the client). Customer follow‑up and post‑sales support.
• Regular monitoring of client project progress.
• Collection and reception of product feedback.
• Product improvement recommendations.
• Assessment of client expectations and needs.
• Resolution of customer issues and concerns.
• Proactive communication with clients.
• Identification and development of business opportunities.
• Cross‑selling activities.
• Management of promotions and incentives to increase account growth and engagement.
• Collaboration with the team and other departments on tasks requiring customer involvement, including billing, sales, reporting, training, and customer support.
• Participation in daily meetings and team discussions regarding progress, inquiries, challenges, and updates.
• Participation in events organized by partner companies or sponsored organizations.
• Implementation of security policies, with particular attention to procedures that ensure information security.
• Safeguarding and proper management of assigned assets.

Backgrounds

• Marketing (Required)
• Business Administration (Required)
• Public Relations (Required)

Skills

• Team Management (Required)
• Communication (Required)
• Google Drive (Required)
• Client Servicing (Required)
• Professional Skills (Required)
• Writing (Required)
• Organisational Management (Required)
• Microsoft Excel (Required)
• Microsoft Word (Required)
• Microsoft PowerPoint (Required)

Languages

• Spanish (Required)

Nationality

• Paraguay (Required)

Education

• Bachelor (Required)

Logistics

What you’ll be provided with during your stay:

• Computer – A computer will be provided.
• Leadership space – AIESEC will be providing leadership training during your experience.
• Work visa – You will require this visa for the duration of the opportunity.
• Health insurance – You will require health insurance for the duration of the opportunity.

Benefits of becoming a Global Talent

• Apply your skills and knowledge in a practical environment.
• International Exposure – Experience working in new cultures and industries.
• Our programs can help you live the leadership values: Activating Leadership, Acting Sustainably, Striving for Excellence, Living Diversity, Enjoying Participation and Demonstrating Integrity.
• Receive AIESEC Support for Selection (assistance with your application to opportunities and selection process).
• Depending on the opportunity, you will receive either a salary to cover your costs or be provided with accommodation for the duration of your experience abroad.