Engagement Manager

The Engagement Manager (EM) is responsible for planning, organizing, managing and executing projects from beginning to end, ensuring they are completed effectively on time and on budget. Capable of managing multiple projects at the same time.

JOB RESPONSIBILITIES

• Understands and able to communicate the overall strategic intent of a project and provide project management support to meet the needs of the clients (i.e., both external and internal).
• Driver of processes and timeline adherence; ensuring all team members, both internal and external, adhere to process guidelines and work together to problem solve issues
• Manages overall budget and utilization of contributing resources, revenue tracking, and forecasting throughout project lifecycle to ensure projects stay within scoped timeline and budget, including identifying and escalating requests that are out of scope
• Has a thorough understanding and knowledge of workload requirements for different tasks
• Partners with Center of Excellence Leaders to assemble project teams (to include making recommendations) and manages the utilization of team members on the projects.
• Develops project kick-off decks, briefs, and other related materials, as well as facilitates the client and internal kick-off and status meetings
• Engages with the client throughout the entirety of the project and leads status/other meetings with the client team and internal team members
• Keeps track of all client requests and global changes and ensures consistency among deliverables
• Accurately captures current state and next steps through weekly updates and, if necessary, meeting recaps and distributes to appropriate team members
• Leverages approved AI tools and large language models (LLMs) to streamline routine project tasks, such as drafting meeting recaps, summarizing project status, organizing action items, and preparing first drafts of client or internal communications for review.
• Applies responsible AI practices by validating AI-generated outputs for accuracy, confidentiality, client requirements, and compliance with company policies before sharing or incorporating into deliverables.
• Efficiently manages the client’s legal, medical, regulatory review process for each deliverable
• Plays a central role in risk analysis and mitigation, i.e., the EM must be adept at identifying potential roadblocks related to budgets, resources, timelines, and need for change orders; and, lead discussions on issue resolution as well as reporting these potential issues to leadership
• Ensures that all team members, including Business Development, are communicating throughout the project and pulls together key project groups as necessary
• Keeps teams committed, motivated, and productive through the duration of the project.
• Identifies potential account/project opportunities and coordinates with business development
• Other duties as needed to meet the needs of the team.
• Maintains a minimum Utilization rate of 100% (i.e., 40 Hours/week); with, a minimum Client Billable Utilization Rate of 80% (i.e., 32 Hours/week)

JOB QUALIFICATIONS

Experience

• Required: Minimum 5 years of experience in project management
• Preferred: Minimum 2 years of experience in life sciences/pharma/biotech industry
• Preferred: Experience using approved AI tools and large language models (LLMs) to improve project management efficiency, communication, documentation, or workflow automation.

Education

Skills

• Required: Good at establishing clear directions; effective communicator; problem-solver; adaptable communication style; organized; understands job responsibilities of others and functions appropriately
• Preferred: Working knowledge of AI-assisted productivity tools, prompt writing, and responsible use of AI/LLM outputs in a business environment.
• Preferred: Background in training, background in life sciences/pharma/biotech industry

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health?

We partner with industry experts to solve and execute against today's toughest commercialization challenges facing the world's leading healthcare companies. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities on our Commercial Operations and Leadership teams. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients' lives around the world.

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Discover what our more than 25,000 employees already know: work here matterseverywhere. We work hard,and smart, all in the name of getting much-needed therapies to thosewho need them most. A career with Syneos Health means your everyday workimprovespatients’ lives around the world. Selecting us as an employer secures acareer inwhich you’re guaranteed to:

Syneos Health® is a leading fully integrated biopharmaceutical solutions organization builtto accelerate customer success. We translate unique clinical, medical affairs and commercialinsights into outcomes to address modern market realities. To learn more visit syneoshealth.com .

Syneos Health is an Equal Opportunity Employer. All qualified applicants will receiveconsideration for employment without regard to race, color, age, religion, marital status,ethnicity, national origin, sex, gender, gender identity, sexual orientation, protectedveteran status, disability or any other legally protected status and will not bediscriminated against. If you are an individual with a disability who requires reasonableaccommodation to complete any part of our application process, including the use of thiswebsite, please contact us at: Email: [emailprotected] One of our staff members willwork with you to provide alternate means to submit your application.